Witt brings its customer service wallboards together on one screen
Customer service at Witt follows the queue and the waiting time on a screen in the office. The screen shows wallboards from Telavox and Analytics 365, and Morgana makes sure they are always signed in and shown in Danish.
The set-up
- Screen
- A Windows PC in kiosk mode, called Service infoskærm.
- Content
- Wallboards from Telavox and Analytics 365.
- Sign-in
- Morgana signs in to Analytics 365 by itself and keeps the session alive. The password is stored encrypted and cannot be read back.
- Language and time
- Morgana sets the language and time zone per page, so the wallboard shows Danish and Danish time.
- AI
- Witt uses AI with their own key for text and images.
Why it works
Wallboards from phone systems are made for a browser on a desk. On a wall, things often go wrong: the session expires, the page shows English or the wrong time, and nobody notices until someone asks.
In Morgana, the wallboard is part of a page like any other content. The screen signs in again by itself, follows the page's language and time zone, and reports it in the admin if the content cannot be shown.
More customers
- Hall'n i HammerumThe hall's LG TVs show today's activities from Conventus, events and local news.
- RotekThe week's menu arrives as a PDF by email, and the screen shows the dish of the day.
See Morgana with your own screens
15 minutes in which we show what Morgana can do for your screens.